Refund policy

At Tanzaib Mahal, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

1. Video Required for Refund Claims

To be eligible for a refund or replacement, you must record a clear, continuous unboxing video while opening your parcel.

The video must start before opening the package and continue without any cuts or edits until the product is fully shown.
No refund or replacement requests will be accepted without an unboxing video.
2. Eligible Refunds & Replacements

A refund or replacement may be provided only if:

You receive the wrong product.
You receive a damaged or defective product.
The issue is clearly visible in the unboxing video.
3. Non-Refundable Items

Refunds or replacements will not be accepted if:

The product has been used or worn.
The product has been washed or cleaned.
The product is damaged due to misuse or improper handling.
The original tags, packaging, or accessories are missing.
No valid unboxing video is provided.
4. Hygiene Policy

For hygiene and safety reasons, bras and intimate wear cannot be returned or exchanged once they have been used, worn, or washed.

5. Refund Process

If your refund request is approved:

The refund or replacement process will begin after our team verifies your claim.
Refunds or replacements will be processed within 5–7 business days after approval.
6. Contact Us

For refund or return requests, please contact us:

Tanzaib Mahal

📧 Email: info@tanzaibmahal.com

📱 WhatsApp: (+92 300 2505508)

Please include:

Your Order Number
Your Unboxing Video
Clear photos of the product (if requested)